Ahmad Aljadaan |Usability Engineer

Résumé

EDUCATION

University of Michigan, School of Information, Ann Arbor, MI
Master of Science in Information, Human-Computer Interaction specialization. August 2008

University of Washington, Seattle, WA
Certificate Program in Administration and Management Summer Intensive. August 2006

King Fahd University of Petroleum & Minerals (KFUPM), Dhahran. Saudi Arabia
Bachelor of Science in Management Information Systems. May 2005

PROFESSIONAL EXPERIENCE

University of Michigan - Medical School (Office of Enabling Technologies) , Ann Arbor, MI
User Experience Designer 09/2008 - Present
* Designed and did User Experience research on the OpenCourse Software Tool, which help manage the process of gathering, vetting, and publishing course material.
* Carry out interviews of pilot users and potential users of the Software Tool.

Virilion / Mindshare Interactive Campaigns , Boston, MA
Intern, User Experience Researcher 06/2007 - 09/2007
* Analyzed and Evaluated education, commercial and non-profit websites using different methods (ex. comparative analysis, heuristic evaluation and survey).
* Assessed content, information architecture and designed wireframes.
* Built a usability checklist model to standardize the evaluation procedure for the different projects.

SABIC (Saudi Basic Industries Company) , Riyadh, Saudi Arabia
Executive Representative 09/2005 - 01/2006
* Negotiated and implemented contracts with clients from different countries.
* Monitored the Contract of Agreement by maintaining the communication with the customers until their order is fulfilled.

Institute of Banking , Riyadh, Saudi Arabia
IT Analyst - Co-op training program 06/2004 -12/2004
* Worked in the conceptual framework (Data modeling, data dictionary, normalizations, system development life cycle and prototyping) of a new Inventory system.
* Designed the layout of the Institute website and created a database using MS Access and MySQL.
* Created a Course Information system so users can browse and register for courses through the web.

PROJECTS

QR-Codes for the Chronically Homeless population (Computer/Human Interaction 2008 Project) Fall 2007
* Developed an information system, which could augment current data entry methods utilized by homeless service agencies. The system offers simple interfaces which employ QR (Quick Response) Codes for configuring cell phones to perform basic functions such as setting up reminders. The system is robust to the loss of its components, individual phones and QR cards.
* Created and refined our design concept through an iterative design process of contextual inquiry, persona development, prototyping, and user tests.

Usability Evaluation of Kresge Business Administration Library Web Site Winter 2007
* Analyzed usability issues with the library website using different methods such as comparative analysis, heuristic evaluation, and surveys.
* Drafted and conducted usability tests.
* Made feasible recommendations and presented it to the Kresge's Library committee.

SKILLS

User Experience Research and Design: usability testing, surveys, contextual inquiry, heuristic evaluation, network analysis, quantitative analysis using R, comparative analysis, user personas/scenarios, paper-prototyping, affinity diagrams, wireframes, storyboarding
Applications: MS Visual Basic 6, Photoshop, Dreamweaver, Fireworks, Adobe Illustrator, Flash, MS Office
Programming Languages: Java, Java Script, Ruby on Rails, HTML, XML, MySQL, and CSS
Languages: Fluent in English and Arabic; Beginner in French